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O2 users across Wrexham affected by signal outage

O2 users across Wrexham affected by signal outage

O2, Britain's second biggest network, and Japan's Softbank reported network outages on Thursday, leaving many customers unable to access internet services.

The problems seem to have started at around 8:00 AM this morning and are ongoing at the time this article was posted.

"One of our third-party suppliers has identified a global software issue in their system which has impacted us".

In an email to Telecoms.com, Ericsson said it is working with customers to correct the issue, though it did not explicitly confirm or deny whether it was the root case of the problem.

With O2 United Kingdom and Softbank customers being thrown back to the 90s after a network outage, reports have emerged suggest Ericsson was the root cause.

A timeframe for data services to resume is yet to be confirmed.




Some voice calls are getting through but all 4G and SMS services are completely jiggered.

While the expired certificate was present in software used by O2 and its parent Telefonica, the outage also rolled downstream to the likes of GiffGaff, Sky Mobile, TalkTalk, Lyca, and Tesco Mobile, who rely on O2's network for their services. Our technical teams are investigating. Our technical teams are working extremely hard to resolve this. Work is now ongoing to fix the fault and customers are being encouraged to use wi-fi where possible.

The company has 25 million customers across the United Kingdom.

It is not clear when the issue will be resolved, but O2 said it would share further updates as soon as possible.

The outage is also having knock-on effects for other services that rely on the O2 network, including Transport for London's electronic timetable service at bus stops, which has stopped working.

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